I work as a Holistic Coach, Sound & Breathwork Therapist & Facilitator using my name Melisa Karasu. I operate through the registered company I own, Melisa Coaching Ltd (12536758). I take your confidentiality and privacy rights very seriously. The following information explains how your personal information is processed, transferred and stored. This is in accordance with the guidance regarding required accountability and transparency to you under the General Data Protection Regulation (GDPR) 2018.

What Personal Data do I collect?

I collect personal data during the initial referral/contact process, via this website, emails, telephone or SMS. Additional personal data may then be required as part of the treatment process. Personal information that I may require can include:

• Name

• Contact details (telephone and email)

• Occupation

• Current presenting information

• Risk information

• Progress notes for each discussion

I need this information in order to support my clients and monitor their progress throughout our relationship.

How do I store your personal information?

Your information may be stored electronically on password protected devices. Information may also be stored in paper form such as with notes which are held securely in locked storage. I need to store your information long enough to adhere to the requirements of HMRC, professional bodies and insurers which may be up to 10 years. If you provide data during an enquiry as a prospective client but decide not to work with me your data will be deleted or securely destroyed within a month.

Sharing Information

As part of our work together there may be some circumstances where it is required of me to share information with others. In such case I will ask for your consent before sharing information and you will be consulted about the information I’d like to share. The sharing of information between professionals will always be limited to that required and for the benefit of the client.

However, there are exceptions to this where I may be required to share information, whether or not consent has been given. This may be during legal proceedings or when complying with legal obligations, a court order or governmental authority. For example, If I believe that there is a risk of serious or imminent harm to yourself or anyone else, I am required to act and inform appropriate agencies. This could be your GP, a Crisis team, the police, safeguarding, social services, your employer or other agencies.

Your rights in relation to personal data

As a data subject you have the following rights under the GDPR guidelines:

• The right to be informed about the collection and use of personal data

• The right of access to the personal data I hold about you

• The right to rectification if any personal data held is inaccurate or incomplete

• The right to be forgotten – you have the right to request your information is deleted from our system. This may be limited by requirements for me to retain data for a fixed period in order to adhere to professional, legal, accounting, taxation or insurer’s requirements

• The right to restrict processing

• The right to data portability – you can obtain and use your personal data for your own purposes across different services

• The right to object to the use of your personal data for particular purposes

• Rights with respect to automated decision making and profiling

• The right to lodge a complaint with a supervisory authority

Cookies

This site uses cookies. It does not gather any information about you personally. It is statistical data that is gathered about who visits and uses our site. Cookies help improve this website and my services to you.

How to remove cookies

You can block cookies by activating the setting on your browser which allows you to refuse the use of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of my website.

By accepting this Agreement, you expressly consent to my use of your personal information.